Legal Information
Product Compliance & Certifications
FCC
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This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. |
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
Caution: changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Contains FCC ID: PD9AX201NG.
RF ENERGY STATEMENT AND ADVISORY INSTRUCTIONS
This product generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, this product may cause harmful interference to radio communications. This product has been tested and found to provide reasonable protection against harmful interference in a commercial installation. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, or any other form of communication, the user is encouraged to try to correct the interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the product and receiver.
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Connect the product to an outlet on a circuit different from that to which the receiver is connected.
UKCA Declaration of Conformity
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The Proto M has been assessed and verified to comply with the essential requirements of the United Kingdom's regulations and standards. This product has been successfully UK Conformity Assessed (UKCA) and bears the UKCA marking as a symbol of its compliance. |
Manufacturer:
Name: Proto Inc.
Address: 7111 Hayvenhurst Ave, Van Nuys, CA 91406, USA
Equipment:
Model Number: PM1000-001
This UKCA-compliant product conforms to the applicable UK regulations and standards. For any inquiries or additional information, please contact our customer support at 1-866-465-6476 or support@protohologram.com
EU Declaration of Conformity
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The Proto M meets the essential requirements of the European Union's directives and standards for [type of product]. It bears the CE marking, which signifies its compliance with the relevant EU regulations. |
Manufacturer:
Name: Proto Inc.
Address: 7111 Hayvenhurst Ave, Van Nuys, CA 91406, USA
Equipment:
Model Number: PM1000-001
This CE-compliant product conforms to the applicable EU directives and standards. For any inquiries or additional information, please contact our customer support at 1-866-465-6476 or support@protohologram.com
TELEC Certification
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D180131003
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003-180232Warranty
IMPORTANT: BY USING YOUR PROTO DEVICE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE PROTO ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.
Warranty Limitations Subject to Consumer Law
To the extent permitted by law, this Warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. PROTO disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, PROTO limits the duration and remedies of such warranties to the duration of this express warranty and, at PROTO’s option, the repair or replacement services described below.
What is Covered by this Warranty?
PROTO Inc. of Los Angeles, California (“PROTO”) warrants the PROTO-branded hologram device hardware product contained in the original packaging (“PROTO Product”) against defects in materials and workmanship when used normally in accordance with PROTO's published guidelines for a period of ONE (1) YEAR from the date of shipment ("Warranty Period"). PROTO’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications.
This warranty also includes free virtual technical support as well as an annual remote maintenance check-up for purchased products.
What is Not Covered by this Warranty?
This Warranty does not apply to any non-PROTO branded hardware products or any software, even if packaged or sold with PROTO hardware. Manufacturers, suppliers, or publishers, other than PROTO, may provide their own warranties to you. Please contact them for further information. Software distributed by PROTO with or without the PROTO brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. PROTO does not warrant that the operation of the PROTO Product will be uninterrupted or error-free. PROTO is not responsible for damage arising from failure to follow instructions relating to the PROTO Product’s use.
This Warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents and broken glass on ports unless failure has occurred due to a defect in materials or workmanship; (b) to damage caused by use with a third party component or product that does not meet PROTO Product’s specifications (PROTO Product specifications are available at https://protohologram.com under the technical specifications for the product); (c) to damage caused by accident, abuse, misuse, fire, liquid contact, power surge, earthquake or other external cause; (d) to damage caused by operating the PROTO Product outside of PROTO’s published guidelines (user manual, technical specifications, and service communications); (e) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of PROTO or a PROTO Authorized Service Provider (“PASP”); (f) to a PROTO Product that has been modified to alter functionality or capability without the written permission of PROTO; (g) to defects caused by normal wear and tear or otherwise due to the normal aging of the PROTO Product; (h) if any serial number has been removed or defaced from the PROTO Product; or (i) if PROTO receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the PROTO Product.
Important Restriction for PROTO Hologram Service
PROTO may restrict warranty service for the PROTO hologram device to the country where PROTO or its Authorized Distributors originally sold the device.
Your Responsibilities
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE PROTO PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Before receiving warranty service, PROTO or its agents may require that you respond to questions designed to assist with diagnosing potential issues and follow PROTO's procedures for obtaining warranty service. Before submitting your PROTO Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.
DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA MAY BE DELETED AND REFORMATTED. PROTO AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE PROTO PRODUCT SERVICED.
Following warranty service your PROTO Product or a replacement device will be returned to you as your PROTO Product was configured when originally purchased, subject to applicable updates. PROTO may install system software updates as part of warranty service that will prevent the PROTO Product from reverting to an earlier version of the system software. Third party applications installed on the PROTO Product may not be compatible or work with the PROTO Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
Important: Do not open the PROTO Product. Opening the PROTO Product may cause damage that is not covered by this Warranty. Only PROTO or a PASP should perform service on this PROTO Product.
What Will PROTO Do in the Event of a Warranty Claim?
If during the Warranty Period you submit a claim to PROTO or a PASP in accordance with this warranty, PROTO will, at its option:
(i) repair the PROTO Product using new or previously used parts that have been tested and passed PROTO functional requirements, or
(ii) replace the PROTO Product with the same model (or with your consent a product that has substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is comprised of new and/or previously used PROTO parts and has been tested and passed PROTO functional requirements, or
(iii) refund your purchase price in exchange for the return of your PROTO Product.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes PROTO’s property. A replacement part or product or a repaired PROTO Product assumes the remaining warranty of the original PROTO Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
For service requested in a country other than the country of purchase for the PROTO Product, PROTO may repair or replace products and parts with comparable products and parts that comply with local standards. PROTO may use PROTO Products or replacement parts for service that are sourced from a country that is different from the country in which the PROTO Product or original parts were sourced.
How to Obtain Warranty Service?
Please access and review the online help resources described below before seeking warranty service.
https://support.protohologram.com/hc/en-us
If the PROTO Product is still not functioning properly after making use of these resources, please contact a PROTO representative or, if applicable, a PASP, using the information provided below. A PROTO representative or PASP will help determine whether your PROTO Product requires service and, if it does, will inform you how PROTO will provide it. When contacting PROTO via telephone, other charges may apply depending on your location.
Before receiving warranty service, PROTO or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow PROTO’s procedures for obtaining warranty service, such as following instructions for packing and shipping PROTO Products when receiving mail-in service as described below.
You will not need to prove that the nonconformity complained of existed at the date of delivery to obtain service and support under the PROTO One-Year Limited Warranty, unless this would be incompatible with the nature of the non-conformity.
Warranty Service Options
PROTO will provide warranty service through one of the following options:
(i) Mail-in service. If PROTO elects to provide service through its mail-in service, PROTO will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your PROTO product, so that you may ship your PROTO Product to PROTO or a PASP location. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, PROTO or the PASP will return the PROTO Product to you. PROTO will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the PROTO Product are followed.
(ii) Carry-in service. PROTO may request that you return your PROTO Product to a PROTO or PASP location offering carry-in service. Your PROTO Product may be sent to PROTO or a PASP location to be serviced pursuant to the “mail-in service” above. Once you are notified that service is complete, you will retrieve the PROTO Product from PROTO or the PASP location without delay unless PROTO notifies you that the PROTO Product will be sent directly to your location.
(a) Service where PROTO requires return of the replaced product, part or accessory: PROTO may require a credit card authorization as security for the retail price of the replacement product, part or accessory and applicable shipping costs. PROTO will ship a replacement product, part or accessory to you with instructions for replacement, if applicable, and any requirements for the return of the replaced product or part. If you follow instructions, PROTO will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. If you fail to return the replaced product, part or accessory as instructed or return a replaced product, part or accessory that is ineligible for service, PROTO will charge your credit card for the authorized amount. If you are unable to provide credit card authorization, the service may not be available to you and PROTO will offer alternative arrangements for service.
(b) Service where PROTO does not require return of the replaced product, part or accessory: PROTO will ship you free of charge a replacement product, part or accessory accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product, part or accessory.
Notwithstanding and in addition to the above, PROTO reserves the right to change the method by which PROTO may provide warranty service to you, and your PROTO Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You are responsible for shipping and handling charges if the PROTO Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you are responsible for shipping and handling charges and you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, PROTO, in its sole and absolute discretion, may repair or replace PROTO Products and parts with comparable PROTO Product and parts that comply with local standards.
Limitation of Liability
Please note that you are responsible for all costs and expenses incurred during a triage event or crisis where PROTO and/or a PASP discovers that the device was damaged or made inoperable as a result of your actions or negligence not covered under this Warranty.
(A) Entire Agreement: other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions and other terms not set out in this warranty document are excluded from the PROTO One-Year Limited Warranty. As a result, PROTO does not make any other promises, conditions or warranties about the service other than set out in this warranty document.
(B) Disclaimer in relation to data: PROTO does not warrant, represent or undertake that it will be able to repair or replace any PROTO Product under this warranty without risk to and/or loss of information and/or data stored on the PROTO Product.
(C) Limitation of Liability: PROTO is not responsible for damage which is not PROTO’s fault or any loss of data. If you are an entrepreneur, PROTO is also not responsible for direct, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.
General
No PROTO distributor, reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the State of California, United States of America and each party hereby submits to the non-exclusive jurisdiction of the California courts. PROTO or its successor in title is the warrantor under this Warranty.
Online Information
Copyright
© 2023 by PROTO, Inc.
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher. For permission requests, email PROTO at support@protohologram.com.